Refund Policy – Dry Ice Karachi

Effective Date: 14-08-2025

At Dry Ice Karachi, customer satisfaction is our priority. However, due to the perishable nature of dry ice, our refund policy has specific guidelines to ensure fairness and safety.

1. Eligibility for Refund Policy or Replacement

We offer refunds or replacements only in the following cases:

• The wrong product or box size was delivered.
• The order arrived damaged or in unsuitable condition for use.
• The delivery was delayed beyond the committed timeframe due to our error.

2. Non-Refundable Situations

We cannot offer refunds or exchanges if:

• The order was delivered as confirmed but was not received on time by the customer.
• The product started to sublimate (evaporate) during normal transit or storage — this is a natural property of dry ice.
• The product was mishandled after delivery.
• The delivery address provided by the customer was incorrect or incomplete.

3. Reporting an Issue

Steps to Request a Refund or Replacement:

1. Contact us immediately after receiving the order.
2. Provide your order number, delivery time, and clear photographs of the issue.
3. Our team will review your case within 24 hours.

4. Refund Method

Approved refunds will be processed via:

• Bank Transfer
• Easypaisa
• JazzCash

Processing time: 3–5 working days

In the case of replacements, the product will be re-delivered at no extra cost.

5. Contact Information

Important Notice:

By placing an order with Dry Ice Karachi, you agree to this refund policy and understand that dry ice is a time-sensitive product that requires proper handling.